intelligence artificielle
New AI Features in MyOverview: A New Era for Statistics Analysis
Artificial intelligence has now become an essential lever for effectively managing your operations. That’s why we have enhanced our Statistics module with new AI features, designed to analyze customer interactions and turn your data into actionable insights—in just a few minutes.
AI-powered analytics now available
MyOverview is taking a major step forward by introducing artificial intelligence capabilities directly into its Statistics module. This release marks the first AI-driven feature specifically designed to analyze customer interactionsUsers can now generate meaningful, contextual insights from their data within minutes—without requiring advanced analytical skills.
The AI analyzes your indicators (requests received, processed, SLA, response times, etc.) and generates:
- a clear summary of your performance
- identification of potential risks
- concrete improvement opportunities
How to use the AI analysis in MyOverview?
Using the feature is quick and straightforward:
Step 1
Go to the Stats module
Step 2
Select Requests
Step 3
Apply filters (shared accounts, clients, dates)
Step 4
Click Filter
Step 5
Click AI Analysis (bottom button)
An enhanced experience with conversational AI
We go further by allowing you to interact directly with the AI:
- Continue your analysis through a dynamic conversation
- Create and reuse custom prompts
- View your analyses in a new tab for improved readability
- Easily access your analysis history
- Manage your prompts with an optimized filtering system
Access to these features is restricted to administrators to ensure secure use of data.
Key features and benefits
With these new features, we are evolving MyOverview into a true decision-support tool.
Our goal is to help you: Quickly identify areas for improvement, prioritize high-value actions, optimize your teams’ performance and improve SLA service quality
Automated contextual analysis
A standardized prompt generates relevant insights based on MyOverview data.
Interactive AI conversations
Continue exploring insights by asking follow-up questions.
Custom prompts
Create and reuse tailored prompts to standardize analyses.
Improved readability
Results open in a new tab for a clearer and more comfortable experience.
Proactive identification of weaknesses
The AI automatically detects anomalies, performance drops, and inefficiencies in customer interactions.
Client risk detection and actionable recommendations
The AI highlights early warning signals related to client satisfaction and suggests concrete actions to address identified issues.
