Our customer support: much more than just implementation
At MyOverview, we don’t just provide you with a tool. We work with you before, during and after implementation, to ensure that the solution really does fit your reality, your teams and your challenges.
And above all, we’re always available.
Before implementation: listening, framing and strategy
Before we launch anything, we start by listening to you. Because a high-performance solution starts with a clear understanding of your context.
discovery interview
to understand your organisation, your objectives and your challenges.
scoping workshops
to identify key workflows, roles and friction points to be resolved.
Feature selection
tailored to your teams
clear schedule
for implementation in the future.
Customised demo: discover MyOverview in your own context
Once you’ve chosen to work with us, we won’t leave you without a compass. We’ll give you a 100% personalised demonstration, based on your real-life use cases.
- We’ll show you how MyOverview fits into your everyday life.
- You’ll discover concrete use cases for your teams.
- We explain each feature in context, using your data if possible.
- Your questions are asked live and answered live.
During implementation: smooth, supported deployment
How does it work?
We take action, together. And we’re with you every step of the way.
.1
Configuration of the MyOverview environment according to your specs.
.2
Training sessions targeted by user profile (managers, operational staff, etc.).
.3
Tests under real conditions, with your teams.
.4
Ongoing feedback and adjustments.
After implementation: responsive support and ongoing monitoring
Our support doesn’t stop there. We’ll be on hand to answer any questions you may have, resolve any issues you may have and, above all, help you to go further.
What MyOverview has to offer
Rapid assistance by e-mail, video or chat.
Regular updates to analyse adoption KPIs.
Optimisation advice as your usage evolves.
Do you have a need? Do you have a clear or blurred vision?
Let’s talk about it together. We’ll be able to point you in the right direction.
