Customer testimonial

Easy2Call is an independent call centre specialising in business travel. Available 24/7, it supports agencies and TMCs with a team of advisors based in France, Portugal and Canada. The company manages bookings (flights, trains, hotels, cars) via the main GDSs (Amadeus, Sabre, Galileo) and offers tailor-made services: out-of-hours assistance, team reinforcement, or customer service outsourcing. Since 2014, Easy2Call has been recognised for its responsiveness, reliability and CSR commitment.

MyOverview : First of all, how did you hear about MyOverview?

Easy2Call : In 2020, during the pandemic, we had a growing need to set up an operational structure that relied more heavily on digital technology to meet the extremely volatile needs of our customers and the complexity of managing our remote teams. In January 2021, through one of our customers who had already implemented this solution, we learned about MyOverview, whose product, a digital workspace dedicated to customer relations departments, could provide a solution to our challenges in terms of team flexibility and performance. To strengthen the team at this travel agency, we were initially given access to email management. This allowed us to discover the tool!

MyOverview : What factors were decisive in your decision to implement MyOverview for your teams and for the success of your cooperation?

Easy2Call : The implementation of MyOverview technology has enabled us to improve several areas that are essential to our success, such as: Automating a large number of low value-added tasks; Optimising daily work procedures; Ensuring a comfortable working environment for agents and supervisors; Measuring and providing total visibility of activity and performance for supervisors and management.

MyOverview : Have you implemented innovative features specific to your needs?

Easy2Call : Yes! Thanks to the agility of the system and the flexibility of the MyOverview development team, we have been able to create several features that are fully tailored to our own needs, such as: Intervention reporting with direct and secure access for our customers and ð The creation of a live customer chat for business travellers.

MyOverview : Do you have any recommendations for our readers?

Easy2Call : Yes! I believe it is crucial at this point in time to dare to implement technological tools that improve and simplify everyday professional life. With MyOverview, we have found a true technology partner that supports us at all times and helps us achieve our long-term business vision.

Every business is unique, and so are its needs. Contact us today to discover how MyOverview can simplify your operations, optimise your performance and deliver an exceptional customer experience.