Customer journey

In a world where consumer expectations are constantly evolving, understanding and optimising the customer journey has become crucial for any company wishing to stand out from the crowd and build customer loyalty...

Remote work management

Full remote working is much more than just a way of working: it's a new way of organising teams and ensuring optimum productivity. To make this transition a success, you need the right tools and the right practices.

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Work management

Managing team schedules is often a complex task for managers, requiring fine coordination of availability, management of unforeseen absences and effective balancing of workloads...

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Technology and innovation

By 2025, artificial intelligence (AI) promises to fundamentally transform project management, automating repetitive tasks and improving decision-making at every level of the business. Thanks to recent innovations, AI is positioning itself as an essential partner...

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Work management

In an environment where customer satisfaction is a top priority, effective management of service requests plays a crucial role. Here are five best practices for optimising this process, improving the customer experience and boosting the productivity of your teams.

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Customer satisfaction

Customer satisfaction is at the heart of any company’s success. Whether you’re an SME or a major corporation, understanding and responding to your customers’ needs is essential to building a lasting relationship of trust. But how can you effectively measure customer satisfaction?

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