Multilingual chat for borderless customer relations

By the MyOverview team

23 June 2025

Reading time: 5 minutes

Are you looking for a customer service solution that can handle multiple languages effortlessly? Thanks to built-in artificial intelligence, MyOverview lets your teams talk to any customer, in their language, in real time.

No need for external translation tools or multilingual profiles: our multilingual AI chat automatically translates each message, while retaining the tone, context and intention.

The result: fluid, fast and personalised conversations, whatever the country or language of your customer.

MyOverview customer chat is based on real-time translation technology designed for international companies that want to improve the quality of their customer support without complicating their operations.

Thanks to artificial intelligence, users can express themselves naturally, without language barriers.

Here’s how this AI feature for multilingual customer service works in MyOverview :

• The customer writes in their language

→ The AI automatically detects the language and displays a real-time translation for the employees.

• The employee reads in their language

→ They view the translated version of the message (and can access the original if necessary).

• The employee responds naturally

→ They can activate automatic translation, or deactivate this option if they are fluent in the customer’s language.

• The customer receives a response in their own language

→ The AI generates an instant translation, without delay or technical manipulation.

Integrating this functionality into your customer exchanges gives you :

• Fluid multilingual chat for all your customers
• Intelligent, frictionless customer relations
• Reduced response times, even internationally
• Less stress for teams, greater customer satisfaction

A consistent experience in all languages, without additional human effort

Let’s take the example of a support service based in Lyon, which handles requests in French, Dutch and English. Without AI, this means either multilingual agents or a tedious process using Google Translate. The result? Wasted time, errors and frustration.

With MyOverview’s AI chat :

• The agents respond quickly in their own language.
• Customers understand everything perfectly in their own language.
• The supervisor can follow the exchange with complete transparency.

A radical change in the way support is organised, with no need to recruit, no need for additional training, and with rising customer satisfaction.

At MyOverview, we designed this feature with a clear aim: to make multilingual customer relations simple, fast and professional.

Artificial intelligence at the service of customer service becomes a real accelerator of quality, productivity and proximity.

Real-time translation in MyOverview’s multilingual AI chat is more than just an asset: it’s a strategic lever for all companies that want to offer automated, human customer support, but without the limitations of language.

Ready to switch to multilingual customer service?
Try out MyOverview and discover how our AI can transform the way you interact with your customers.