Artificial Intelligence integrated into your day-to-day operations
Thanks to the artificial intelligence natively integrated into MyOverview, your teams will be able to work faster, with greater clarity of analysis and greater peace of mind in the day-to-day management of customer relations and information flows.
What AI does for you
MyOverview uses artificial intelligence to make email management smoother, faster and smarter. Whether you’re analysing, writing or improving your exchanges, AI is with you every step of the way.
Three key uses of AI in email
Conversation summaries
AI analyses email exchanges with a customer and extracts :
- The key points discussed
- The general tone of the conversation (positive, tense, neutral, etc.)
- The next steps to be taken
AI-assisted copywriting
When an email is received, you can ask the AI to write a reply, specifying :
- The desired tone
- Duration of response
One-click optimisation
As you write, you can select your email and
- Correct it (spelling, grammar)
- Translate it
- Lengthen or shorten it
- Change the tone
Customer relations without language barriers thanks to AI
MyOverview’s customer chat has been designed so that language is no longer an obstacle to customer relations. Thanks to a real-time translation system, users can chat naturally in their own language, without any effort or technical manipulation.
1: The customer writes in their own language
The system automatically detects the customer’s language and displays the translation in the employee’s language in real time.
2: Employees read in their own language
They receive a translated version of the customer’s message, but can also consult the original message if they wish.
3: Employees respond in their own language
When they send their reply, they can :
- Activate automatic translation
- Or choose to disable translation if it speaks the customer’s language
4: Customers receive a response in their own language
For their part, customers see the response translated directly into their original language.
Your integrated AI assistants
two chat bots to answer the right question at the right time.
MyOverview offers two intelligent assistants, each designed to simplify access to information, depending on the context.
Chatbot MyOverview
Your assistant for using the platform
An integrated chatbot that instantly answers questions about using MyOverview :
→ ‘How do I create a report? ’
→ ‘How do I add an email account? ’
→ ‘Where can I find my KPIs? ’
Your own company chatbot
An assistant 100% dedicated to YOUR organisation
It is based on your internal processes, your documents and your knowledge base.
You feed it with:
→ Your internal procedures
→ Your company guides
→ Your FAQ databases
Why choose MyOverview with AI?
✔ Up to 30% more productivity
✔ Time saved on each customer response
✔ Zero language barriers in exchanges
Smoother processes, fewer human errors
✔ A better experience for your customers… and your teams
